KWFT Bank (Kenya Women Microfinance Bank) is a licensed microfinance bank focused on providing savings, credit and financial-inclusion services, particularly to women entrepreneurs, across Kenya. The Customer Service Assistant attachment sits within the Customer Service Department, where the attachee will attend to walk-in customers in the banking hall, assist with account queries, and support front-office service delivery, working alongside experienced staff and gaining hands-on, supervised exposure to how the organization runs on a day-to-day basis.