Safaricom PLC is a leading telecommunications company in Kenya, providing mobile voice, data, mobile-money (M-PESA) and internet connectivity services to millions of customers nationwide. The Customer Experience Assistant attachment sits within the Customer Experience Department, where the attachee will handle customer inquiries at the shop/call-centre, support resolution of customer complaints, and help maintain high service-quality standards, working alongside experienced staff and gaining hands-on, supervised exposure to how the organization runs on a day-to-day basis.