UAP Old Mutual (Old Mutual Kenya) is offering an internship within its Customer Experience department at its Upper Hill offices, for students interested in service quality and client relationship management within financial services. The intern will support the compilation of customer-feedback and satisfaction survey data, assist with basic analysis of service-quality metrics under supervision, and help organise documentation used in customer-journey improvement projects. Other duties include supporting the coordination of customer-service training materials, assisting with data entry for complaints-tracking systems, and observing customer-experience review meetings where appropriate. This attachment offers valuable, practical exposure to how a leading pan-African financial-services group designs and monitors customer experience across insurance, investment and banking touch points. It is well suited to students pursuing marketing, business administration, communications or customer-relations fields who wish to build a foundation in customer experience management. Interns will work under the guidance of experienced customer-experience officers, receive orientation on the company's service standards and confidentiality requirements, and are required to handle client feedback and personal data with strict discretion throughout the placement. On successful completion, interns receive a formal attachment certificate recognising the customer-experience competencies gained during the programme.